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  Public Ticket #2479755
Default Therapist issue
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Comments

  • Kal started the conversation

    Hi Team, 

    We are facing an issue with the Amelia booking plugin here... We need to know what happens when the user select any Therapist ? Both of the user can have free time frame selected by the user.. Then which therapist gets selected and receive the emails and appointment entry in his/her calendar?  
    http://prntscr.com/tltbej

    This needs to be clear. 


    Regards. 

  • [deleted] replied

    Hello Kal, 

    When none of the employees is chosen in the booking process, when the Any employee option is left, a random employee is added to the appointment - one of the employees that has that time slot free and is assigned to that service. So, the employee assigned is added randomly.

    If you have any further questions or concerns feel free to ask,


  • Kal replied

    What if same time slot is available for both therapist.. Shouldn't be a default therapist there? That was my original query.

  • [deleted] replied

    Hello Kal, 

    The same applies - a random employee (that is available for that time slot) is added to the appointment when more employees are assigned to the same service and have the same time slots available (same work hours) if the Any employee option is chosen.