We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I'm trying to connect to an Azure SQL database from WP Data tables separate connections. I am getting the following errors. Also, I have going through the documentation and enabled the ip address of my site in the azure sql server firewall settings. Any other suggestions on things to try would be helpful.
Hello jeffrey
Thank you for your purchase.
The MySQL server has gone away (error 2006) has two main causes and solutions:
Once you’ve made these changes, and restarted your MySQL or MariaDB server, the issue should be fixed and no more error triggered. If not, try increase the 128M values to 256M for example.
You can also check this thread.
Please let me know if that helps.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Can I connect to an Azure SQL server without installing the driver? WP engine doesn't allow driver installs. After spinning up a Azure MySQL Database i'm using the following parameters and getting the following error.
Host: mydatabasename.mysql.database.azure.com
Name: NameofMyAzureSQLDatabase
I figured out how to connect to Azure MySql. Please refer other wpTableUsers to my post if you they are using azure mysql. From the server information blade. Copy to following values into wpDataTable settings.
Hi again Jeffrey
Good news, thank you for letting us know. I will save your reply in case anyone else has issues connecting to Azure MySQL.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables