As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay
  Public Ticket #2479147
payment client id secret id
Closed

Comments

  • ben reed started the conversation
    July 20, 2020 at 6:59pm

    i cannot get my paypal synced . ive imputed the live client id and secret , then save , nothing updates.

    also adding an extra custom field in the customer confirmation page does not show up.

  • [deleted] replied
    July 21, 2020 at 11:55am

    Hello ben reed,

    Thank you for your purchase. 

    Could you please tell me have you went through our instructions for setting up PayPal? If yes, could you check if you turned off Sandbox mode in Amelia Settings?

    3670760885.png

    Can you please check again your Live Client ID and Live Secret on your PayPal account? You have there Sandbox and Live credentials.

    2473837958.png

    With PayPal and Amelia there are only two possible mistakes that customers can make. First one is to use Live credentials when Sandbox mode is enabled, and the second one is to copy the wrong PayPal credentials (“Client ID” and “Secret”)  to Amelia. 

    Let me know if this helped!

    also adding an extra custom field in the customer confirmation page does not show up.

    I am not sure if I understood this quite well - if you are referring to creating Custom fields, could you please check if you have chosen Services for the custom fields, since they will show up only for the Services you choose when you create them.