Could you please tell me have you went through our instructions for setting up PayPal? If yes, could you check if you turned off Sandbox mode in Amelia Settings?
Can you please check again your Live Client ID and Live Secret on your PayPal account? You have there Sandbox and Live credentials.
With PayPal and Amelia there are only two possible mistakes that customers can make. First one is to use Live credentials when Sandbox mode is enabled, and the second one is to copy the wrong PayPal credentials (“Client ID” and “Secret”) to Amelia.
Let me know if this helped!
also adding an extra custom field in the customer confirmation page does not show up.
I am not sure if I understood this quite well - if you are referring to creating Custom fields, could you please check if you have chosen Services for the custom fields, since they will show up only for the Services you choose when you create them.
i cannot get my paypal synced . ive imputed the live client id and secret , then save , nothing updates.
also adding an extra custom field in the customer confirmation page does not show up.
Hello ben reed,
Thank you for your purchase.
Could you please tell me have you went through our instructions for setting up PayPal? If yes, could you check if you turned off Sandbox mode in Amelia Settings?
Can you please check again your Live Client ID and Live Secret on your PayPal account? You have there Sandbox and Live credentials.
With PayPal and Amelia there are only two possible mistakes that customers can make. First one is to use Live credentials when Sandbox mode is enabled, and the second one is to copy the wrong PayPal credentials (“Client ID” and “Secret”) to Amelia.
Let me know if this helped!
also adding an extra custom field in the customer confirmation page does not show up.
I am not sure if I understood this quite well - if you are referring to creating Custom fields, could you please check if you have chosen Services for the custom fields, since they will show up only for the Services you choose when you create them.