As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
There is a bug on my plugin - I've added the category and services. Unfortunately both categories and services are invisible - I'm unable to create new one or add employees. The plugin doesn't save the presets. Can you help with this issue? Thanks :)
Agnieszka
Hello Agnieszka,
Thank you for your purchase.
It can be that you did some testing, booked appointments while logged in to WordPress and that your WordPress user got the Amelia Customer role as well, so the permissions are mixed up. To check this out, you can create a new WP admin user and login with it and see if the issue is the same for that user as well. If the issue is not there for this user, you can re-create your WP admin user or access your database and delete the other roles that your user has, leaving the admin role only, in the table wp_amelia_users.
Let me know if this helped.