We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2473997
Unable to activate Amelia
Closed

Comments

  • Charles Gaillard started the conversation
    July 15, 2020 at 2:24pm

    Bought the Appsumo deal. Receiver your e-mail with download link and code. Downloaded the Zip from your store. Installed plugin via WordPress and activate. All well no errors.

    In Amelia Settings I cannot activate Amelia. I keep getting the upgrade advice which, according to your FAQ's, would indicate that the Lite version is installed...

    I have repeated these steps three times, de-activate and delete Amelia -even via FTP- but to no avail. I enclose screenshot of activating screen.

    Hope you can help met out!

    Cheers, Charles Gaillard

  •   Aleksandar replied privately
  • Charles Gaillard replied
    July 16, 2020 at 9:19am

    Hi Aleksander, I did use your Zip from the store. However I solved the problem by de-activating all (±30) plugins. I was then able to activate the license. Obviously a conflict with a plugin. After activating the plugins again Amelia still works so problem solved. I had no time to figure out what plugin(s) caused it.


    Cheers, Charles

  •  2,576
    Aleksandar replied
    July 17, 2020 at 8:38am

    I'm glad to hear you were able to resolve the issue, Charles

    I'm sorry to hear you went through all that trouble, but still glad to hear it's resolved.

    If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

    Rate my support

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