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  Public Ticket #2473851
Customer Panel
Closed

Comments

  • Incomia di Durso Daniele started the conversation

    Hi there,

    when i go to the role setting section (in costumer area) i dont see the function that allow me to activate the front end customer panel.

    so it doenst work via shortcode too. how can i fix it? i have an oldver version of the plugin?

  • [deleted] replied

    Hello Incomia di Durso Daniele,

    Thank you for your purchase.

    Yes, you have an older version of Amelia and this is why you can't see these features as they were added after that version. Please update the plugin manually by following these instructions and you will have the Customer panel option:

    1) Download the zip from our store

    2) Use FTP to open /yourwordpressfolder/wp-content/plugins

    3) Delete existing ameliabooking folder

    4) Upload previously downloaded ameliabooking folder through FTP to plugins folder (unzip it)

    5) Go to WP-admin panel, open Plugins section

    6) Deactivate Amelia Plugin, and then activate it again

    7) Clear server and browser cache

    ___________________________________________________________

    If you are using hosting where you are not allowed to your FTP  then follow those instructions:

    1) Download the zip from our store

    2) Delete Amelia plugin from WordPress Plugins page

    3) Click on Add new on Plugins page

    4) Click on Upload plugin on Plugins page

    5) Choose previously downloaded ameliabooking zip file

    6) When uploading is done, please Activate Amelia plugin

    7) Clear server and browser cache.

    Please note that if you delete plugin from Plugins page you WILL NOT lose your data, because it is already saved in your database.

    Please note that our plugin have a size of around 8 MB so if yo are not able to upload the plugin through WordPress plugins page, then you need to increase following:

    upload_max_file size, 

    post_max_size ,

    max_execution_time

    You should be able to find these values in your php.ini file or on your hosting panel. If you can't find it yourself please ask your hosting provider to provide it.