Hello Aaron

Thank you for your purchase.

I've never seen an issue like this, to be honest.

It could be caused by a conflict either with the theme currently active on your website, or another plugin you have installed, but in that case it would be the same for all employees.

Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.

Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. 

You can write credentials here just check Private Reply so nobody can see them except us.

Please make sure to tell me what's the booking page URL, so I know where to look.

Hello Aaron

I cannot say for sure if reinstalling the plugin will resolve the issue, but if that fixed it for the staging environment, it should for the production site as well.

Make sure you're updating to version 2.8, and proceed with the reinstallation. You can delete the plugin from your Dashboard, and you won't lose any data since it's all saved in the database.

Hi again Aaron

I couldn't test WooCommerce until I disabled BackWPUp plugin.

There's a conflict because we're using the same library.

To use both plugins at the same time, here's what needs to be done:

1. Open FTP manager and go to ../wp-content/ and see if there's a folder "mu-plugins". If the folder doesn't exist, please create it.

2. If the folder exists, see if there's a file "functions.php". If the file doesn't exist, please extract the file from my response and simply copy it to the "mu-plugins" folder. It will remove the conflicting plugin when Amelia is loaded on the page. If you do have the "functions.php" file, simply add this at the bottom of the file:

function wpamelia_exclude_conflict_plugins($plugins) {
    if (!defined('DOING_AJAX') || !DOING_AJAX || !isset($_GET['action']) || false === strpos($_GET['action'], 'wpamelia_api')) {
       return $plugins;
   }
   foreach($plugins as $key => $plugin) {
       if (false !== strpos($plugin, 'backwpup')) {
           unset($plugins[$key]);
       }
   }
   return $plugins;
}
add_filter('option_active_plugins', 'wpamelia_exclude_conflict_plugins');

It should work fine after that.

As for the duplicate cart. I see there are some Elementor codes there, so I inspected the page. There is nothing that would lead me to the source of a double cart/checkout. Personally, I've never created shortcodes like [woocommerce_cart] and [woocommerce_checkout]. I just created the pages, linked them in WooCommerce settings/Advanced, and that was it. However, this doesn't work on your page, and if we remove [woocommerce_cart], the page will be blank.

I will forward the issue to one of our developers, and hopefully he'll be able to find out why this is happening.

Hi again Aaron

Looks like we won't be able to debug this without access to FTP.

So, it'd be best if you could clone your website?

If yes - I'll ask you to install the Duplicator plugin. It will generate a couple of files which you can send me (along with the log-in credentials), and then I can create an exact copy of your website, see what the issue is and try to resolve it.

Please note that the files will be too large to attach to the ticket, so you can upload them via wetransfer.com and just send me the link.

Hi again Aaron

I forwarded the issue to one of our developers, and he's testing to see what's going on/

I'll get back to you as soon as possible. Sorry for the delay.

Hi again Aaron

Unfortunately, our development team couldn't do anything with the FTP export. They moved the database, plugins and the theme, but we do not see duplicate cart or checkout.

There is probably some conflict with Elementor pro. Unfortunately, there's not much we can do without FTP, Database and website access, or a fully functional duplicate of your website.