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Hello,
Just wondering if you have plans or are thinking on adding these type of metric into your dashboard.
I know it's a bit complex metric and requires external tools or inbuilt survey tools but perhaps some customers already asking?
I'd assume not many customers would be aware of it hehe. Hence not much requests for it. Nevertheless, it's a great metric for small to medium business to pin point they good and bad customers and also understand where they have problems along the customer journey.
SurveyMonkey have a great guid on what it is https://www.surveymonkey.com/cx/nps-guide/
Hello Alexander,
Unfortunately, we don't have a plan to add those type of metrics to the dashboard. For me, it is the first such feature request to be honest
I will add it to our feature requests list so it can be considered for implementation in the future. We implement the most requested feature first, so if this gets more requested by our users, it will go up in our list.
If you have any further questions or concerns feel free to ask,