We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2471569
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  •  1
    Ethan Brooks started the conversation
    July 13, 2020 at 2:47pm

    The industry filter is not returning any results. As best as I can tell, I've configured it per the instructions in your videos. But when I select a filtering criteria, it simply says "Showing 1 to 17 of 17 entries (filtered from 225 total entries)" and the table is blank. (screenshot attached too)

    Can you please advise?

  •  472
    Isidora replied
    July 14, 2020 at 11:32am

    Hi Ethan,
    Thank you for your purchase.

    Can you please tell me how you create this table?

    If you create this table with some MySQL query and If your MySQL-query based wpDataTable doesn’t work correctly with server-side processing, probably this is happening because wpDataTables server has problems with parsing of the query and building new queries dynamically (rarely happens, but does sometimes). To avoid this please prepare a MySQL view (a stored query), which will return the data that you need, call it e.g. “view1” and then build a wpDataTabled based on a simple query like “SELECT * FROM view1″.

    Please note some this when working with the server-side processing feature:

    • Please do not use “LIMIT” in the SELECT statement. wpDataTables adds it automatically and it will be overridden.
    • Please do not use “ORDER BY” in the SELECT statement. wpDataTables has its own sorting engine so it makes no sense to use MySQL’s sorting, since it will be overridden. Also, server-side processing feature adds this part of statement automatically when users trigger the sorting on the front-end, and having it in initial statement may cause the table to crash.

    Kind Regards, 

    Isidora Markovic

    wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter |  Amelia demo sites | Docs

    You can try our wpDataTables add-ons before purchase on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables

  •  1
    Ethan Brooks replied
    July 19, 2020 at 6:59pm

    Thank you very much for the response, Milan. We are indeed using a MySQL query. I will ask my team to prepare a view tomorrow and see if that fixes the problem. Thanks again.