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Okay
  Public Ticket #2471329
Bookings Page
Closed

Comments

  •   Kyle Owen started the conversation
  • [deleted] replied

    Hello Kyle Owen, 

    If you are referring to the Amelia Customer panel, the only way WordPress Users can access the panel is if they are connected to Amelia Customers. This connection is made in these cases: 

    - the option Automatically create Amelia Customer userin Amelia -> Settings -> Roles settings is enabled, and then when someone books an appointment in Amelia they are created as customers in Amelia and as WP users with Amelia cusstomer user role

     - when Amelia customers are connected to a WP user on the Amelia -> Customers page, when you edit the customer they can be connected to a WP user only when that user has an Amelia Customer user role. If you need to have more roles for the ssame user in WP you can use some plugin for this purpose, like User role editor

    - when someone  books an appointment in Amelia while logged in to WordPress, and the option Automatically create Amelia Customer userin Amelia -> Settings -> Roles settings is enabled

    So, in these cases they can access both WP and panel while logged in to the WP and with the same  credentials. There isn't a possibility for Amleia to check the WP users' emails and connect them to customers, if that is what you want to achieve. 

    If you have any further questions or concerns feel free to ask,


  • Kyle Owen replied

    Hello, what is happening is

    The Amelia Customer log's in, then they make a booking.

    Then they realise they have booked the wrong date and go to the 'manage my booking' for customer  front end, but when they go to this page, it makes them log in again, but doesn't accept the passwords

    https://www.thegreen-resident.com.au/manage/

  • [deleted] replied

    Hello Kyle Owen, 

    Could you please tell me are these customers created with the 

    Automatically create Amelia Customer user option enabled when they first booked an appointment in Amelia? Please check if these customers are connected to WP users on the Amelia -> Customers page when you open their modal.

    When you say Amelia Customer logs in, does that mean a WordPress user with this user role is logged in to the back-end of WordPress or? 



  • Kyle Owen replied

    These already created users in WordPress with the user role Amelia Customer.  It doesn't happen to me when I go through the process, but several people have mentioned that they have this issue.

    I have updated Amelia to the latest version

  • [deleted] replied

    Hello Kyle, 

    You can check if these customers that mentioned they have issues are connected to WP users, when you go to Amelia -> Customers page and edit that exact customer.

  • Kyle Owen replied

    They are connected to WP Users, I can see them all in the list

  •   [deleted] replied privately