Hey everyone!
With the Labour Day holidays coming up, we’d like to let you know about our upcoming working hours:
Thursday, May 1st: Our team will be off during Labour Day.
Friday, May 2nd: We'll also be off for an extended holiday break.
We’ll be back on Monday, May 5th, ready to respond to all messages received during this time.
In the meantime, if you need help, feel free to:
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Use the support widget on the bottom right of our websites (Amelia and wpDataTables) — our AI-powered assistant is available 24/7 and can help with many common questions.
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Visit our documentation, articles, or YouTube channels for quick answers and step-by-step guides.
https://www.youtube.com/@AmeliaWordPressBookingPlugin/videos
https://www.youtube.com/@wpDataTables/videos
Thank you for being so understanding, and we hope you enjoy the long weekend!
Hello Kyle Owen,
If you are referring to the Amelia Customer panel, the only way WordPress Users can access the panel is if they are connected to Amelia Customers. This connection is made in these cases:
- the option Automatically create Amelia Customer userin Amelia -> Settings -> Roles settings is enabled, and then when someone books an appointment in Amelia they are created as customers in Amelia and as WP users with Amelia cusstomer user role
- when Amelia customers are connected to a WP user on the Amelia -> Customers page, when you edit the customer they can be connected to a WP user only when that user has an Amelia Customer user role. If you need to have more roles for the ssame user in WP you can use some plugin for this purpose, like User role editor
- when someone books an appointment in Amelia while logged in to WordPress, and the option Automatically create Amelia Customer userin Amelia -> Settings -> Roles settings is enabled
So, in these cases they can access both WP and panel while logged in to the WP and with the same credentials. There isn't a possibility for Amleia to check the WP users' emails and connect them to customers, if that is what you want to achieve.
If you have any further questions or concerns feel free to ask,
Hello, what is happening is
The Amelia Customer log's in, then they make a booking.
Then they realise they have booked the wrong date and go to the 'manage my booking' for customer front end, but when they go to this page, it makes them log in again, but doesn't accept the passwords
https://www.thegreen-resident.com.au/manage/
Hello Kyle Owen,
Could you please tell me are these customers created with the
Automatically create Amelia Customer user option enabled when they first booked an appointment in Amelia? Please check if these customers are connected to WP users on the Amelia -> Customers page when you open their modal.
When you say Amelia Customer logs in, does that mean a WordPress user with this user role is logged in to the back-end of WordPress or?
These already created users in WordPress with the user role Amelia Customer. It doesn't happen to me when I go through the process, but several people have mentioned that they have this issue.
I have updated Amelia to the latest version
Hello Kyle,
You can check if these customers that mentioned they have issues are connected to WP users, when you go to Amelia -> Customers page and edit that exact customer.
They are connected to WP Users, I can see them all in the list