We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello Joanne
You should be able to change the file's location when you access the table.
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party.
You can write credentials here just check Private Reply so nobody can see them except us.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Yes, I cannot access the table because the error message intervenes, both on the Table settings and the data source settings page
Hi Aleksandar
I uploaded to v.3.0.1
It is very hard to copy this website correctly because it is on an AWS server.
I will see if I can just delete the tables that cause the error message.
The message prevents me from interacting with the plugin
As you can see, I can't do anything with the plugin because it keeps telling me it can't find the file from another entirely different website.
Is there some way to manually drop the tables and start over from scratch?
As you can see even though I have upgraded the plugin and deleted the existing tables, it is still asking for a file from the original website
As you recommended I have cloned the site here using the duplicator plugin
http://attentionmachines.com/pcsclone2/
WPData Tables works well
But I cannot add or update any plugins because now the system is looking for a bitnami FTP credential.
THe error:
Update Failed: Username/Password incorrect for bitnamiftp
My whole goal is to get away from Bitnami (migrate from Amazon EC installation) and move to another host.
Do you know how to resolve this error?
If not, can you recommend another way to migrate that
- allows WPDataTables to find the correct data
- allows the installation to forget where it came from?
Please advise - thank you
PS if you wish to login to the new clone here is the info:
http://attentionmachines.com/pcsclone2/wp-admin/
Username TMS
Pass TMS=temphelp
Hello again Joanne
I needed to create a new Excel based table, and that one works fine: http://attentionmachines.com/pcsclone2/wp-admin/admin.php?page=wpdatatables-constructor&source&table_id=3
There may have been some changes in the source file, but I can't say for sure.
As for the error when trying to add a new plugin, this means that WordPress is having limited permission for making changes in the folder that it was installed.
In-order to fix this, all that you need to do is provide necessary permissions for the same.
Run the following Command in your Terminal / Putty / Commandline Prompt after connecting to your Server via SSH:
You can also try adding the following to wp-config.php:
Let me know how it works for you.
If that doesn't help, please reach out to your hosting provider, and they should be able to fix this.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables