Lately I have had several customers who can't book events or appointments due to the error message that their email already exists with different name. Please check your name. They obviously do know their name so they are then stopped from booking. I have to delete them off the system each time but they may have already lost a preferred slot by then so it's not that practical that they can't book. Is there any way the customer themselves who knows their name and their email well and inputting everything correctly can do something their end to get past this error so that I am not having to be involved with deleting them.
Until lockdown the system was working BRILLIANTLY for which I was very grateful xxx
You should disable the option Check customer's name for existing email when booking in Amelia -> Settings -> Roles settings -> Customer, and the form won't check if the name is the same as the one used before for that email address. When this option is enabled it is checking if the name is the same - but everything needs to be completely the same as the first time they booked - so if they used big/small letters, if maybe some space is added by mistake, etc.
If you have any further questions feel free to ask.
Thank you so much! How many hours of my life and those of my dear confused pensioner customers (we call it family) has been wasted because this tiny slider was in the wrong position! And I nearly ditched Amelia because they couldn't get the hang of booking!!!! It took me weeks to understand where the problem was and I'm so relieved this is all it was and I don't have to give up my lovely neat solution of Amelia!
Sorry to hear you went through such trouble because of this, please open a ticket next time for any issue/concern and we will gladly help or check if you can find a solution in our documentation.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help.
Lately I have had several customers who can't book events or appointments due to the error message that their email already exists with different name. Please check your name. They obviously do know their name so they are then stopped from booking. I have to delete them off the system each time but they may have already lost a preferred slot by then so it's not that practical that they can't book. Is there any way the customer themselves who knows their name and their email well and inputting everything correctly can do something their end to get past this error so that I am not having to be involved with deleting them.
Until lockdown the system was working BRILLIANTLY for which I was very grateful xxx
Best Wishes
Deborah
Here is a screenshot of the error
Hello Deborah,
You should disable the option Check customer's name for existing email when booking in Amelia -> Settings -> Roles settings -> Customer, and the form won't check if the name is the same as the one used before for that email address. When this option is enabled it is checking if the name is the same - but everything needs to be completely the same as the first time they booked - so if they used big/small letters, if maybe some space is added by mistake, etc.
If you have any further questions feel free to ask.
Thank you so much! How many hours of my life and those of my dear confused pensioner customers (we call it family) has been wasted because this tiny slider was in the wrong position! And I nearly ditched Amelia because they couldn't get the hang of booking!!!! It took me weeks to understand where the problem was and I'm so relieved this is all it was and I don't have to give up my lovely neat solution of Amelia!
You are welcome, Deborah.
Sorry to hear you went through such trouble because of this, please open a ticket next time for any issue/concern and we will gladly help or check if you can find a solution in our documentation.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help.