Lately I have had several customers who can't book events or appointments due to the error message that their email already exists with different name.  Please check your name.  They obviously do know their name so they are then stopped from booking.  I have to delete them off the system each time but they may have already lost a preferred slot by then so it's not that practical that they can't book.  Is there any way the customer themselves who knows their name and their email well and inputting everything correctly can do something their end to get past this error so that I am not having to be involved with deleting them.

Until lockdown the system was working BRILLIANTLY for which I was very grateful xxx

Best Wishes

Deborah

Here is a screenshot of the error

Thank you so much!  How many hours of my life and those of my dear confused pensioner customers (we call it family) has been wasted because this tiny slider was in the wrong position!  And I nearly ditched Amelia because they couldn't get the hang of booking!!!!  It took me weeks to understand where the problem was and I'm so relieved this is all it was and I don't have to give up my lovely neat solution of Amelia!