We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello, Please help!
I've lost my purchase code for Amelia & really need to ask a support question. Which I cannot do via the portal as I've lost my code. I still have the receipt which I can happily show. It's listed under [email protected] & was purchased on Jan 31st 2020.
I desperately need to ask a support question around payments. Need to take a 25% deposit rather than the full amount - how do I do that please?
Thank you for your help in advance
Kimberley
HI Kimberley,
Please check your email that you used to purchase the plugin, you should have the email from our store with the credentials to login and also once you login you will find a purchase code.
As for the deposit payments, this is not possible to achieve with the plugin built-in features right now.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Bogdan
I definitely do not have a purchase ticket number I'm afraid. Can it be resent please?
Also, re deposit. Is there a way it could be amended for deposits? It's a pretty common situation for clients & I'm sure it others need this too.
Many thanks
Kimberley
Hi Kimberley,
Can you please tell me which email did you use to purchase our plugin so I can check in the database.
Well there is no built in feature, but there is some workaround. For example if your service cost 20$ and if you want to set deposit of 20% to pay online and rest onsite, you can make service where you will set price of 4$ (which is 20% of 20$) and then explain in service title and description how much is the real price of this service.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables