I have gravity forms that need to be displayed in tab with the possibility of create/edit entries. When I create a new entries I got what I expected in the modal pop-up (cf. screen 1). However, when I edit an entry, I loose the design, my js, etc... (cf. screen 2).
I'm using Elementor as front-end builder with Powerpack-element & Essential-addons.
The form should look the same for new and edit modals. I suppose Elementor (or some other plugin or the theme) is responsible for changing the look of the form.
Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.
Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party.
You can write credentials here just check Private Reply so nobody can see them except us.
This is related to the theme you're using, definitely. One of our developers took a look, and said that we're creating a custom form (when editing an entry), so not all classes are included (like with new entry). You should try using a different theme (but clear cache when you change the theme), or use custom CSS to modify the edit modal, so you can edit each field.
I'm already applied custom css on gravity form fields but as you said your plugin create a custom form that not taking the same DOM as the new entry form.
I don't want to change my theme for several reasons (this is the last functionality I have to create, I'm using the hello theme which is the lighter theme for elementor with no useless css, js scripts). Even if I'm using another theme (I tried with 3 other themes for testing), the edit form still not have the style.
As I don't want to duplicate all my css and js part in order to have the same behavior with your edit DOM. Furthermore gravity forms css ready class and some setting options (like the visibility option) are not taking in account.
So unfortunately, this addon doesn't answer to my needs if I can't get the same DOM create by gravity forms and the new entry. Can I get a refund for this one please?
Aleksandar is out of office today and I will answer you.
When we said that is custom form, it is not really custom from us then it is custom method from gravity forms functionality
GFEntryDetail::lead_detail_edit
where they include different DOM structure as you can find it in this file wp-content/plugins/gravityforms/entry_detail.php: around line 736 (different classes and elements)
It is different from actual form DOM then you can check after click on New entry button.
Hi there,
I have gravity forms that need to be displayed in tab with the possibility of create/edit entries. When I create a new entries I got what I expected in the modal pop-up (cf. screen 1). However, when I edit an entry, I loose the design, my js, etc... (cf. screen 2).
I'm using Elementor as front-end builder with Powerpack-element & Essential-addons.
Thanks for the help
Best,
Hello Fabien
The form should look the same for new and edit modals. I suppose Elementor (or some other plugin or the theme) is responsible for changing the look of the form.
Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.
Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.
Kind Regards,
Aleksandar Vuković
[email protected]
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Hi Aleksandar,
I tried with another theme and I also deactivated all my plugins except gravity form and our plugins (wpdatables and the gravity plugin integration).
The issue is still here. :/
Kind regards.
Hi again Fabien
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party.
You can write credentials here just check Private Reply so nobody can see them except us.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi again Fabien
This is related to the theme you're using, definitely. One of our developers took a look, and said that we're creating a custom form (when editing an entry), so not all classes are included (like with new entry). You should try using a different theme (but clear cache when you change the theme), or use custom CSS to modify the edit modal, so you can edit each field.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Aleksandar,
I'm already applied custom css on gravity form fields but as you said your plugin create a custom form that not taking the same DOM as the new entry form.
I don't want to change my theme for several reasons (this is the last functionality I have to create, I'm using the hello theme which is the lighter theme for elementor with no useless css, js scripts). Even if I'm using another theme (I tried with 3 other themes for testing), the edit form still not have the style.
As I don't want to duplicate all my css and js part in order to have the same behavior with your edit DOM. Furthermore gravity forms css ready class and some setting options (like the visibility option) are not taking in account.
So unfortunately, this addon doesn't answer to my needs if I can't get the same DOM create by gravity forms and the new entry. Can I get a refund for this one please?
Best,
Hi Fabien,
Aleksandar is out of office today and I will answer you.
When we said that is custom form, it is not really custom from us then it is custom method from gravity forms functionality
where they include different DOM structure as you can find it in this file wp-content/plugins/gravityforms/entry_detail.php: around line 736 (different classes and elements)
It is different from actual form DOM then you can check after click on New entry button.
You can check our refund policy here https://wpdatatables.com/help/refund-policy/
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
Hello Milan,
Thanks for the answer.
Well quite weird to have a different DOM structure between a new entry and edit...
Unfortunately is to late for the refund...
Thanks anyway.
Best,