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  Public Ticket #2465002
notification
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  • Asami started the conversation

    Hi, 

    I have a problem with sending email notifications.

    Now I'm using with PHPmail but I want to change to SMTP mail.

    My email address is gmail.

    I input all the information of Gmail SMTP but I can't receive any email notifications. With PHP mail, I did without problem. But it is put the spam flag.

    My hosting server is: Xserver

    In the same wordpress site, I'm using ContactForm7 plugin and it is sending email to my Gmail account.

    I can't figure out what is problem.

    Please help me. Thank you.


  •  2,572
    Aleksandar replied

    Hello Asami

    Issue with email notifications could be caused by several reasons:

    1. Your hosting provider is blocking all 3rd party settings, and only allowing their SMTP (or other) settings.

    2. Your website has PHP version less than 7 

    3. The credentials are not correct 

    4. There's something else blocking the notifications from being sent

    5. You haven't enabled "Allow less secure apps" in your Google Account

    Please check these points, and let me know if you were able to resolve the issue. If you're not able to resolve the issue, please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. 

    You can write credentials here but please enable the PRIVATE response, since this ticket is public

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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