We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2464957
Error with WPdatatables
Closed

Comments

  • Mark Angeli started the conversation
    July 7, 2020 at 1:07am

    We've started receiving an error on our WPDatatables when we try to view them. Its the non-descriptive error that points me to http://datatables.net/tn/1


    When I view that I see:

    WordPress database error: [You have an error in your SQL syntax; check the manual that corresponds to your MariaDB server version for the right syntax to use near '' at line 1] SELECT COUNT(*) as cnt_total FROM

    {"draw":1,"recordsTotal":null,"recordsFiltered":"2","data":[["20","1","Mark","Angeli","February","12","2020","Friends of KMNBP","Other","","2","02/12/2020 08:05 PM"],["21","1","Mark","Angeli","February","8","2020","KMTC","Trail-Patrol","Cheatham Hill Road","3","02/12/2020 08:19 PM"]]}


    However nothing has changed in my setup. This error started happening after a a recent update.

  •  2,576
    Aleksandar replied
    July 8, 2020 at 9:31am

    Hello Mark

    Thank you for your purchase, and sorry to hear you're experiencing issues.

    Is SELECT COUNT the query you used to create a table, or is that generated by the plugin?

    Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. 

    You can write credentials here just check Private Reply so nobody can see them except us.

    Also, please make sure to tell me which table ID should I be looking for.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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