Hello Philip

Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. 

You can write credentials here just check Private Reply so nobody can see them except us.

Hello again Philip

Simply go to your WordPress site, and under "Users" create a new administrator user.

Then, copy the username, password and the URL where I can log in with those credentials, and paste them here, in a PRIVATE response, so no one else but us can see them.