As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Hey, I saw you release new version but don’t have the notification into my wordpress admin. It seems every last updates doesn’t coming I have to install manually how to fix that for now and the future please ?
Hello Jrm57,
Could you please install the Transients Manager plugin and delete the update transients on your website? Check afterwards if the auto-update option is there for Amelia on the Plugins page. If it isn't there, please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Am also having same problem after clearing transients also
Hello Steve,
I've replied to the ticket you opened regarding this matter, so please check it out.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help.
Thank you it works. Thanks to prevent me it doesn’t delete the data because when I deleted an extension it’s always scary. Hope you will correct this step for the next version. Have a good day
You are welcome, Jeremy.
Amelia works in the way that when you deactivate and delete it on the Plugins page no data is lost, because of these manual updates.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help.