Thank you for your purchase and sorry for the inconvenience.
There could be a few reasons why this happens, and I can't say what the cause is without remoting in.
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party.
You can write credentials here just check Private Reply so nobody can see them except us.
Hello
I installed the latest version of the plugin but the website crashed and am getting the following message
SSL certificate problem: unable to get local issuer certificate
The website works well after deactivating the plugin. also the website is already SSL certified by godaddy
Hello Noureldeen
Thank you for your purchase and sorry for the inconvenience.
There could be a few reasons why this happens, and I can't say what the cause is without remoting in.
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party.
You can write credentials here just check Private Reply so nobody can see them except us.
Kind Regards,
Aleksandar Vuković
[email protected]
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