Hey everyone!
With the Labour Day holidays coming up, we’d like to let you know about our upcoming working hours:
Thursday, May 1st: Our team will be off during Labour Day.
Friday, May 2nd: We'll also be off for an extended holiday break.
We’ll be back on Monday, May 5th, ready to respond to all messages received during this time.
In the meantime, if you need help, feel free to:
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Use the support widget on the bottom right of our websites (Amelia and wpDataTables) — our AI-powered assistant is available 24/7 and can help with many common questions.
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Visit our documentation, articles, or YouTube channels for quick answers and step-by-step guides.
https://www.youtube.com/@AmeliaWordPressBookingPlugin/videos
https://www.youtube.com/@wpDataTables/videos
Thank you for being so understanding, and we hope you enjoy the long weekend!
Hello,
One of today's appointments couldn't be continued and has to be rescheduled.
The employee made her holiday 1 day shorter (via Employee>Days off), but now this extra day (July 27th) still won't show up in the calendar (via Appointments>Change Date). We can't figure out why this is.
Could you also let us know the best way to cancel/reschedule an appointment? The employee rejected the appointment (after it was at first approved) so the customer would be notified. After communicating with the customer she would now like to reschedule it, but due to the rejection the payment data in the appointment says the payment is 0,00 even though the payment details in the appointment say a payment of 60 euros was made (payment was made via WooCommerce).
What is the best way to cancel/reschedule/reject an appointment without losing the payment details?
I'm guessing refunding the customer doesn't go automatically by either Amelia or WooCommerce?
Another question:
- In the Finances tab, it says there are 7 payments, but it shows 4. How come?
Hello Marloes,
Apologies for replying late, we are not working on weekends.
Thank you for the credentials, could you please send me a URL of the page where you have your Amelia booking form? Thank you.
Could you also let us know the best way to cancel/reschedule an appointment? The employee rejected the appointment (after it was at first approved) so the customer would be notified. After communicating with the customer she would now like to reschedule it, but due to the rejection the payment data in the appointment says the payment is 0,00 even though the payment details in the appointment say a payment of 60 euros was made (payment was made via WooCommerce).
What is the best way to cancel/reschedule/reject an appointment without losing the payment details?
I'm guessing refunding the customer doesn't go automatically by either Amelia or WooCommerce?
There isn't a possibility of automatically refunding customers when an appointment is cancelled in Amelia, you would need to manually refund the amount paid for that appointment to the customer via WooCommerce. For your case, you can either do that so they can book an appointment again and pay for it, or you can schedule an appointment in the back-end for them (so they won't pay again). But there isn't a possibility to change the WooCommerce order and connect it to the new payment, unfortunately.
Canceling in Amelia aren't connected to the payment methods customers used in the booking process, unfortunately, so each payment done online should be manually refunded if the appointment is cancelled. Rescheduling isn't reflecting on the WooCommerce order, unfortunately, we will change this in one of the future updates of Amelia.