Manual update when you deactivate and delete the Amelia plugin on the Plugins page shouldn't erase any data as it is saved in your database.
Regarding auto-update, please install the Transients Manager on your website, and delete the auto-update transients using it, and the auto-update option for Amelia on the Plugins page should be available afterwards. Let me know if this helped.
If that doesn't help please update Amelia manually by following the bellow instructions. Our developers are working on fixing the auto-update option, sorry for any inconveniences this have caused.
2) Delete Amelia plugin from WordPress Plugins page
3) Click on Add new on Plugins page
4) Click on Upload plugin on Plugins page
5) Choose previously downloaded ameliabooking zip file
6) When uploading is done, please Activate Amelia plugin
7) Clear server and browser cache.
Please note that if you delete plugin from Plugins page you WILL NOT lose your data, because it is already saved in your database.
Please note that our plugin have a size of around 8 MB so if yo are not able to upload the plugin through WordPress plugins page, then you need to increase following:
upload_max_file size,
post_max_size ,
max_execution_time
You should be able to find these values in your php.ini file or on your hosting panel. If you can't find it yourself please ask your hosting provider to provide it.
If you have any further questions or concerns don't hesitate to ask,
Hello!
I've been activate my Amelia plugin, but still I can't update the plugin from the Plugins Panel....
When I'm trying to update it manually by download and transfer it via FTP, it erases all of my data.
How can I update it?
Thanks.
Hello Ofek,
Manual update when you deactivate and delete the Amelia plugin on the Plugins page shouldn't erase any data as it is saved in your database.
Regarding auto-update, please install the Transients Manager on your website, and delete the auto-update transients using it, and the auto-update option for Amelia on the Plugins page should be available afterwards. Let me know if this helped.
Hello Marija,
I don't understand what should I delete using the transients manager? I couldn't find any ''auto-update'' option.
Thanks!
Hello Ofek,
You should delete the update_plugins transients.
If that doesn't help please update Amelia manually by following the bellow instructions. Our developers are working on fixing the auto-update option, sorry for any inconveniences this have caused.
1) Download the zip from our store
2) Use FTP to open /yourwordpressfolder/wp-content/plugins
3) Delete existing ameliabooking folder
4) Upload previously downloaded ameliabooking folder through FTP to plugins folder (unzip it)
5) Go to WP-admin panel, open Plugins section
6) Deactivate Amelia Plugin, and then activate it again
7) Clear server and browser cache
___________________________________________________________
If you are using hosting where you are not allowed to your FTP then follow those instructions:
1) Download the zip from our store
2) Delete Amelia plugin from WordPress Plugins page
3) Click on Add new on Plugins page
4) Click on Upload plugin on Plugins page
5) Choose previously downloaded ameliabooking zip file
6) When uploading is done, please Activate Amelia plugin
7) Clear server and browser cache.
Please note that if you delete plugin from Plugins page you WILL NOT lose your data, because it is already saved in your database.
Please note that our plugin have a size of around 8 MB so if yo are not able to upload the plugin through WordPress plugins page, then you need to increase following:
upload_max_file size,
post_max_size ,
max_execution_time
You should be able to find these values in your php.ini file or on your hosting panel. If you can't find it yourself please ask your hosting provider to provide it.
If you have any further questions or concerns don't hesitate to ask,