We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Amelia just allowed a double booking. For the past few months I have a recording studio with only 1 studio. There are 3 producers that share the studio. You guys made it so that if 1 of us is booked no one else can be and that is the way it should be.
In the past it's always worked where if someone wants to make an appointment not through the website, as long as i put it in my phone it will remove that time slot from the website. I had just made a 7pm-9pm appointment in my phone maybe a week ago and someone was just able to book that same time from the website with a different producer.
What happened and how can I get this fixed. Thanks
Hello Nicholas
Can you please check in Amelia Settings/Integrations/Google Calendar, and see what's the maximum number of events returned from Google Calendar?
If it's low, things like this can happen, since Amelia will pull that number from Google Calendar. For example, if you set it to be 50, and you have 5 Google Events created for each employee every day, that limit (50) will be exhausted in 4 days.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
2,000 is the maximum number.
Sorry but I FINALLY just checked that setting and it was already set to true. This double booking hasn't happened since I first asked this. But I wanted to make sure I documenting that I did check and it was set to "true" already. Thank you.
Thanks for confirming, Nicholas
If you face this issue again, please let me know.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables