Hey everyone!
With the Labour Day holidays coming up, we’d like to let you know about our upcoming working hours:
Thursday, May 1st: Our team will be off during Labour Day.
Friday, May 2nd: We'll also be off for an extended holiday break.
We’ll be back on Monday, May 5th, ready to respond to all messages received during this time.
In the meantime, if you need help, feel free to:
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Use the support widget on the bottom right of our websites (Amelia and wpDataTables) — our AI-powered assistant is available 24/7 and can help with many common questions.
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Visit our documentation, articles, or YouTube channels for quick answers and step-by-step guides.
https://www.youtube.com/@AmeliaWordPressBookingPlugin/videos
https://www.youtube.com/@wpDataTables/videos
Thank you for being so understanding, and we hope you enjoy the long weekend!
I have the Amelia plugin activated and shortcode included in a post but it just won't load. I researched this issue and found a TMSPlugins forums post with a solution that said to update the "providers" section. Well I went to my Amelia settings and I don't even have a provider section. I have potential customers that can't schedule an appointment because of this and it's very disheartening seeing as I just spent $60 on a license. Please help as I am reconsidering my purchase.
Hello Michael
Thank you for your purchase.
Please check if you have created an Employee (under Employees), a category and a service (in Services section) and if you assigned your employee to that service.
That should resolve the issue.
Kind Regards,
Aleksandar Vuković
[email protected]
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I can't get past step one of this solution as when I click save on a new employee I created, nothing happens.
Hi Michael
There could be an issue in the database, or there's a conflict with some other plugin.
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party.
You can write credentials here just check Private Reply so nobody can see them except us.
Kind Regards,
Aleksandar Vuković
[email protected]
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thanks Michael
Here's the error in the console when I try to add a new employee:
message: "Unable to add data in AmeliaBooking\Infrastructure\Repository\Schedule\PeriodRepository SQLSTATE[42S02]: Base table or view not found: 1146 Table 'lotusprimarycareclinic_c.wp_me6ebt_amelia_providers_to_periods' doesn't exist"
I had to install WP phpMyAdmin plugin, so I can create that table in the database. After that I was able to create an employee. Please rename the employee and change the email (or delete the employee and create a new one). Everything should be working now.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables