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  Public Ticket #2459930
wpTables
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  • Tiffany started the conversation

    Getting an error "no rows on document". I read the doc on the URL that has the 2Pack in it. and that's what's happening on my end. I was going to upgrade and buy another license, but I want to know that this issue has been resolved for the Google Sheets URL to have that in it. No matter what i do with the URL settings in Google Sheets it's not letting me see any rows...

  •  2,572
    Aleksandar replied

    Hello Tiffany

    Thank you for reaching out to us

    If you have 2PACX in your URL, that means you've copied the URL from the pop-up modal when you published the sheet, and you need to copy the URL from your browser's address bar.

    The issue with the Google Spreadsheets is different, though, in the past few days as Google updated their privacy policy.

    We've released a new version of wpDataTables (3.0.1), that resolved the issue with this. If you already have a license of wpDataTables, please update it to the latest version, and the issue will be fixed.

    My suggestion is to update the plugin manually by following these steps:

    IMPORTANT: Do NOT delete the old version from WP-admin (by clicking “Delete” in the plugins page) if you don’t want to lose all your tables!

    1. Download zip from this link (if you purchased the plugin from Envato marketplace), or from our store http://store.tms-plugins.com/ (if you purchased it from our store)

    2. Use FTP to open /your_wordpress_folder/wp-content/plugins

    3. Delete existing wpDataTables folder.

    4. Upload previously downloaded wpDataTables folder through FTP to plugins folder (unzip it)

    5. Go to WP-admin panel, open Plugins section.

    6. Deactivate wpDataTables, and then activate it again.

    7. Clear server and browser cache

    IMPORTANT: Do NOT delete the old version from WP-admin (by clicking “Delete” in the plugins page) if you don’t want to lose all your tables!


    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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