i have a problem with the bookings. the days with free dates are not shown as such, which irritates my customers. the date (i.e. the number) is not shown in white letters, but transparent. e.g. Wednesday July 1st (see screenshot 1). if you click at the day, no timeslots appear (see screenshot 2). for these days i also don't get any new bookings. we would have to solve this quite fast, because meanwhile almost all bookings go through your system and i lose a lot of orders.best
The dates that are shown as transparent, that can't be chosen, are the dates on which you don't have any available time slots. The dates which are shown in White are the only dates on which customers can book an appointment/on these dates there are available time slots.
Could you please check have you assigned services to those days to your employees in their Work hours, or if you have appointments on these days for all available time slots so there are no more available for booking?
the problem is: sometimes it works, sometimes it doesn't. if it doesn't work, i don't get any bookings for the day. the saturday (tomorrow) is not shown in white (s. Attachment). that means i don't have any bookings for tomorrow, although i am always fully booked on saturdays. a day that is not booked costs me more than 1000€. i urgently need a solution that is reliable. the plugin partly works well and then again it doesn't. when I click again on the button"July" the numbers will be white. but the customers don't do that - if the numbers are not white, everyone thinks the day is not bookable. i constantly get calls from customers who can't book, even though the days are free.
you are welcome to have a look into my wordpress administration, the access data i sent in the previous tickets.
The dates that you have circled are in August, and you have July availability there, so this is why you can't choose those dates, you can only choose the dates in that chosen/set month. So, you need to switch to August and you will see Saturday (since it is August) as available and bookable.
Hi,
i have a problem with the bookings. the days with free dates are not shown as such, which irritates my customers. the date (i.e. the number) is not shown in white letters, but transparent. e.g. Wednesday July 1st (see screenshot 1). if you click at the day, no timeslots appear (see screenshot 2).
for these days i also don't get any new bookings. we would have to solve this quite fast, because meanwhile almost all bookings go through your system and i lose a lot of orders.best
Falko
Translated with www.DeepL.com/Translator (free version)
Hello Falko,
The dates that are shown as transparent, that can't be chosen, are the dates on which you don't have any available time slots. The dates which are shown in White are the only dates on which customers can book an appointment/on these dates there are available time slots.
Could you please check have you assigned services to those days to your employees in their Work hours, or if you have appointments on these days for all available time slots so there are no more available for booking?
Hi Marija,
the problem is: sometimes it works, sometimes it doesn't.
if it doesn't work, i don't get any bookings for the day. the saturday (tomorrow) is not shown in white (s. Attachment). that means i don't have any bookings for tomorrow, although i am always fully booked on saturdays. a day that is not booked costs me more than 1000€. i urgently need a solution that is reliable. the plugin partly works well and then again it doesn't. when I click again on the button"July" the numbers will be white. but the customers don't do that - if the numbers are not white, everyone thinks the day is not bookable. i constantly get calls from customers who can't book, even though the days are free.
you are welcome to have a look into my wordpress administration, the access data i sent in the previous tickets.
best
Falko
ATTACHMENT
Hello Falko Alexander,
The dates that you have circled are in August, and you have July availability there, so this is why you can't choose those dates, you can only choose the dates in that chosen/set month. So, you need to switch to August and you will see Saturday (since it is August) as available and bookable.