We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Dear Team,
Hope you are well.
I have a questions about Amelia:
We are consultants living in different time zones and also the customers are in different time zones. Can the consultants (employees) set their scheduling as per their own time zones and the customers are shown their local time zones?
Is Summer time and winter time taken care of?
Thank you.
Hi Carlos,
Thank you for your inquire.
Sorry for late response, we are not working on weekends.
We do have option to display the correct time zone for customers, but the issue is if the employees are in different time zone, then this is unfortunately is not possible to achieve.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
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