We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2452962
Endless loading on the table
Closed

Comments

  • Marlon Rebello Viana started the conversation
    June 25, 2020 at 2:46pm

    When I try to use the table, several times, the table does not load, it simply does not allow to do anything else, it is with the loading of the image below and needs to be reloading the page several times to exit the loading.

    Type of Loading.jpg


    Another second bug that has occurred (which also prevents the table from editing and using) is that the ID column appears (when it shouldn't), so it pushes all data from the current column to the next column

    Bug 2 - Collumn swap



  •  2,576
    Aleksandar replied
    June 26, 2020 at 10:24am

    Hello Marlon

    Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.

    Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.

    Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. 

    You can write credentials here just check Private Reply so nobody can see them except us.

    Also, please make sure to tell me which tables we're talking about here, so I know where to look.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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  •   Aleksandar replied privately