We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2451534
Translation
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Comments

  • Yonatan Vissoker started the conversation
    June 24, 2020 at 1:06pm

    Hi.

    I'd like to know if and how I can translate - at least the front end - to Hebrew.

    Thank you.  

  • [deleted] replied
    June 24, 2020 at 2:35pm

    Hi Yonatan,

    The plugin can be translated using POEDIT or Loco Translate easily. I suggest installing Loco Translate, since it's within WordPress and it has a simple UI.

    If you want to use POEDIT then please follow these instructions:

    1. Download Amelia from our TMS Store and save the ameliabooking.zip file on your computer.

    2. Unzip downloaded file.

    3. Download and install POEDIT. 

    4. After that, open the program and open the file from the extracted folder on your computer ameliabooking/languages/en_US/wpamelia-en_US.po.

    5. Translate all the strings on your language.

    6. Save the file as the plugin suggests (the language code; for example wpamelia-id_ID.po if your language is Indonesian) and it will generate a new wpamelia-id_ID.mo file. You can find your language code here. 

    7. Go to ameliabooking/languages/ folder and create a new folder. Name it as the language code for your language (in our case, for Indonesian, it is id_ID) and then copy these two files called wpamelia-id_ID.po and wpamelia-id_ID.mo into it. Proceed with copying the whole folder id_ID back to your website in folder ../wp-content/plugins/ameliabooking/languages/.

    Of course, you will use language code for your language (we use Indonesian language, and its language code "id_ID" is just an example).

    When you finish that, it would be nice to send us the translation, so we can include it in our next major update so you don't have to copy this folder from local machine on every update.

    Hope this helps.

  • Yonatan Vissoker replied
    June 25, 2020 at 9:43am

    Hi and thank you for your quick reply.

    I have a few more questions:

    1. Can I create a proccess without charging the client or inculde the price of the meeting?
    2. Do I have control over the fields names?
    3. Can I add a calendar on the doctor's page that shows his vacancy and the user will click on a date and start the proccess?
    4. Is it possible to not have to choose a country when entering a phone number?
    5. When I tried to schdule an appointment the system recognize my email and I could not continue with the proccess or login. What is the solution for a client that orders more than one appointment in this case?

    Thank you. 

  • [deleted] replied
    June 25, 2020 at 10:44am

    Hello,

    1. Sure thing, just set the price to 0
    2. Yes, we have label settings on Settings page and for custom fields you entirely choose what you want. 
    3. Yes, just make a short-code for particular employee.
    4. This can be hidden with CSS.
    5. I am not sure I understand this one, are you logged into the WordPress when you are trying this?


  • Yonatan Vissoker replied
    June 25, 2020 at 11:09am

    Hi,

    Regarding number 5 - I was not logged in, I used your demo and since I used it more than once I could not complete the proccess.

    I do have another question:

    My client is planning to use a CMS platform in approximately a year from now.

    He will than want to export all of the data from your plugin and use it on his new platform.

    If and how is it possible to export all the data?

    Thank you.

  • [deleted] replied
    June 25, 2020 at 1:22pm

    Hi,

    Option "Check customer's name for existing email when booking" might be enabled.

    You can export appointments and customer in CSV file.

  • Yonatan Vissoker replied
    June 25, 2020 at 1:48pm

    Thank you.

    Is it also possible to import existing appointments?

    Also - can you recommend a CMS that integrate with your plugin for full clients management?

    THank you.

  • [deleted] replied
    June 25, 2020 at 2:20pm

    Hi,

    We do not have import appointments function at the moment.

    I am not aware of any CRM, but we have webhooks that you can find useful for this purpose, full explanation is here: https://wpamelia.com/web-hooks-settings/