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  Public Ticket #2450952
Empty calendar day shows as full
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Comments

  •  1
    Kevin Tracy started the conversation

    We are trying to have a customer book a time on 6/30. There is no event on that date, it's completely free. But it shows as full and is blocked off. 

    I turned the plugin off, then back on, flushed the cache, and flushed the server cache. It's shows as blocked on multiple computers. 

    How do we open it back up? 

    Thanks, Kevin

  •   Aleksandar replied privately
  •  1
    Kevin Tracy replied

    Hi Aleksandar, 

    Thanks, the correct link is https://upstageddenver.com/checkout

    I attached a screen shot showing nothing on the calendar view. If the appt. you show below was cancelled, why would the day still be blocked off? Does the appointment also need to be deleted?

    I deleted the one you highlighted below. The screen shot shows the calendar view before deleting the appointment. 

    Thanks, Kevin 

  •  2,572
    Aleksandar replied

    Hi again Kevin

    I don't know how you got it to display like that, honestly.

    When there is a customer in the appointment, and you cancel the appointment, the customer is cancelled as well. Then when another customer is added, the appointment is approved.

    I simply cannot replicate what you see on your end - cancelled appointment, approved customer. It's sort of a paradox.

    I may have found the issue, though:

    4211404901.png

    You're still on v2.5, and we've had some strange back-end logic back then. Administrators could create these paradoxes in back-end.

    Please deactivate and delete this version and upload the latest version which you can download from our store http://store.tms-plugins.com/ (you will not lose your data).

    After that, you shouldn't be facing these issues.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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