We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2450852
Google Spreadsheets no data
Closed

Comments

  • Jawdat started the conversation
    June 23, 2020 at 11:41pm

    Hi

    I purchased wpdatatables for the purpose of connecting Google spread sheets ONLY.. 

    after the purchase and configuration, I came to know the google published URL is not valid to use anymore. and you advised to use the URL on the browser. (despite the issue was there longtime ago, but you did not tell us.. your demos still directing clients to use the Published URL)

    I did use the public URL and all working fine.. few days later I came to know my speradsheet on the wpdatatables is EMPTY despite the google spreadsheet of Google docs is working fine.. tried to refresh the URL and apply I got error "Table in data source has no rows."  

    I tried to create fresh wpdatatables from google s.h. again but I got the same error.

    Now both URL linking methods DO NOT WORK.. so what is it and what should I do. 

    I am on yearly subscription and stuck at this.


  •  472
    Isidora replied
    June 24, 2020 at 10:51am

    Hi Jawdat,

    Thank you for reporting this.

    After investigation, we found out that your link in converted in this after CURL call

    Temporary RedirectTemporary Redirect The document has moved here https://doc-10-60-sheets.googleusercontent.com/pub/.....

    The described behavior is a feature:

    https://developers.google.com/apps-script/guides/content#redirects

    • RedirectsFor security reasons, content returned by the Content service isn't served from script.google.com, but instead redirected to a one-time URL at script.googleusercontent.com. This means that if you use the Content service to return data to another application, you must ensure that the HTTP client is configured to follow redirects.

    What you can try is to add this code in file wp-content/plugins/wpdatatables/source/class.wdttools.php around line 205 you will find this

    curl_setopt($ch, CURLOPT_REFERER, site_url());

    and below that add this code

    curl_setopt($ch, CURLOPT_FOLLOWLOCATION, true);

    so your code will look like this

    7921269120.png

    We need to test more but for now it is working in all test cases and it will be included in next update.

    Sorry for inconvenience,

    Kind Regards, 

    Isidora Markovic

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