We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I have a subscription site where a user can create an account before making any purchases. However, it seems like the user account isnt created with Amelia. Is there a way that when a user creates an account, they create one with Amelia as well as WooCommerce? Having a separate sign up in their customer portal doesn't look too good in terms of functionality/ux. Thank you
Hello amos
I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.
Amelia's Customer Panel, and WordPress (or any other log-in) are not the same, and users can never log into both at the same time.
I will forward this to our development team, and hopefully there's something they'll be able to add in one of the future releases of the plugin.
Kind Regards,
Aleksandar Vuković
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
I think this would be a major benefit to advanced websites where users already login to wordpress. This is a hassle to have to login to wordpress then login again to the Amelia appointments client portal page.
Thank you for your feedback, Kodi
I will forward it to our development team again, so it can be added as a vote.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
It's not truly integrated with Woocommerce (or Wordpress, for that matter) if it requires a separate login.
We use WooCommerce only as a payment option, so it's integrated with that aspect of WooCommerce.
As for WordPress, the plugin can create a WordPress log-in for your customers, but there are a lot of people who don't want their customers logging into back-end, so creating a Customer Panel that is in no way connected to wp-admin was mandatory when we created it.
We will make changes to it in the future, but the majority of our customers wanted it developed just like this.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables