Hey everyone!
With the Labour Day holidays coming up, we’d like to let you know about our upcoming working hours:
Thursday, May 1st: Our team will be off during Labour Day.
Friday, May 2nd: We'll also be off for an extended holiday break.
We’ll be back on Monday, May 5th, ready to respond to all messages received during this time.
In the meantime, if you need help, feel free to:
-
Use the support widget on the bottom right of our websites (Amelia and wpDataTables) — our AI-powered assistant is available 24/7 and can help with many common questions.
-
Visit our documentation, articles, or YouTube channels for quick answers and step-by-step guides.
https://www.youtube.com/@AmeliaWordPressBookingPlugin/videos
https://www.youtube.com/@wpDataTables/videos
Thank you for being so understanding, and we hope you enjoy the long weekend!
PUBLIC TICKET #2448716
I am yet to get a response on this ticket. Kindly reply urgently. I thought in Premium Support you will provide a response within few hours. 18 hours have passed and no response yet.
Hello Sanchayita,
I see my colleague responded to your ticket, so you can continue solving the issue there.
Please note that our work hours are 10:00 - 17:00 (can vary up to 1-2 hours) CET Monday - Friday, so you can expect a response from us then. We have a response time limit 3-5 days but we mostly respond to tickets in 24 hours on work days.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help.
Thanks for the clarification. Can you please also let me know where you guys are based so that I can keep the time zone difference also in consideration when raising a ticket.
You are welcome! Our work hours are 10:00 - 17:00 (can vary up to 1-2 hours) CET, Central European Time.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help.