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PUBLIC TICKET #2448716
I am yet to get a response on this ticket. Kindly reply urgently. I thought in Premium Support you will provide a response within few hours. 18 hours have passed and no response yet.
Hello Sanchayita,
I see my colleague responded to your ticket, so you can continue solving the issue there.
Please note that our work hours are 10:00 - 17:00 (can vary up to 1-2 hours) CET Monday - Friday, so you can expect a response from us then. We have a response time limit 3-5 days but we mostly respond to tickets in 24 hours on work days.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help.
Thanks for the clarification. Can you please also let me know where you guys are based so that I can keep the time zone difference also in consideration when raising a ticket.
You are welcome! Our work hours are 10:00 - 17:00 (can vary up to 1-2 hours) CET, Central European Time.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help.