Hey everyone!
With the Labour Day holidays coming up, we’d like to let you know about our upcoming working hours:
Thursday, May 1st: Our team will be off during Labour Day.
Friday, May 2nd: We'll also be off for an extended holiday break.
We’ll be back on Monday, May 5th, ready to respond to all messages received during this time.
In the meantime, if you need help, feel free to:
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Use the support widget on the bottom right of our websites (Amelia and wpDataTables) — our AI-powered assistant is available 24/7 and can help with many common questions.
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Visit our documentation, articles, or YouTube channels for quick answers and step-by-step guides.
https://www.youtube.com/@AmeliaWordPressBookingPlugin/videos
https://www.youtube.com/@wpDataTables/videos
Thank you for being so understanding, and we hope you enjoy the long weekend!
Hi,
Upon using the purchased version of the Amelia plugin, we encountered some issues.
Once a single person booked for a single service, the selected period of time will be unavailable for another customer even if the maximum capacity of the service was set to 6.
Please advice asap.
Many Thanks,
Cyrus
Hello Cyrus,
Could you please check if you have disabled the option Allow booking below minimum capacity: in Amelia -> Settings -> Appointments settings? If this option is disabled customers won't be able to book bellow the minimum but once the minimum is reached that time slot will be closed for other bookings. If this option is enabled multiple separate customers will be able to book the same time slot until the maximum capacity is reached.
Let me know if this helped!
Hi,
Here's what I can't do using the Amelia plugin:
- I need to create a race track booking system that can accommodate 6 persons but the payment of the adults and kids are different.
- When I am trying to create a service, I can't create a condition where I can separate the payments of the adults and kids as well as the condition where I can put them into a single racetrack at the same time.
I really need your advice.
Many Thanks,
Cyrus
Hello Cyrus,
I see these questions are the same as in the ticket you opened earlier and I've just replied to that ticket, so please check it out.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help.