As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
Hi guys,
i'm using your plugin but i can't make work the paypal payment process. I used your giude but when i try to pay for a reservation using my paypal sandbox account i receive a loading screen that doesn't go away
Hello Emanuele
Thank you for your purchase.
Issues like this usually occur when you paste the wrong credentials in the PayPal settings. Have you followed our documentation, where you can see what needs to be copied?
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Aleksandar,
thanks four your answer. I've followed that guide and I used the data I can find in the ClientID/Secret sections. At the end of the reservation process I'll see a white paypal screen with a neverending loading process.
I'll send to you a screen of the error attached in this message.
I tried different paypal accounts with different sandbox data, but the error is always the same. What can I do?
Is there any possibility that the warning on the paypal website saying "An active service disruption in Account may be affecting sandbox performance" could be the reason why i can't make work the entire testing process?
Hello Emanuele
Of course, but I don't know what that means exactly. I just tested our sandbox data in our development website, and it's working fine.
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party.
You can write credentials here just check Private Reply so nobody can see them except us.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Aleksander,
I opened a ticket with my hosting provider and they told me that on our server it is not possible to execute this command:
Is it possible to use a different call on the plugin?
Thank you
Hello Emanuele
Amelia doesn't use that command anywhere in the code, but some libraries we're using are calling that command, and that's not something we can change.
Unfortunately, there's nothing that can be done about this issue. I can only suggest changing the hosting provider, but I understand how troubling that may be.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables