We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I have a table wp_wpdatatable_3. Out of the blue data were lost. When checking in WPadmin table is there, but data are lost. When entering new data error is caused saying table is not available. When checking in phpMyAdmin the table is really gone. How is this possible?
Hello Christoph
Thank you for your purchase, and sorry for the inconvenience.
There's no way this table could've been deleted without human interaction. Can you recall if you maybe duplicated the table without enabling this slider?
With the slider enabled, the plugin will create a new table in the database, so changes in the new table will not affect the original table.
But, if you disabled this slider and deleted the copied table, the table will be deleted from the database. Honestly, that's the only thing that comes to mind.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables