Thank you for your purchase, and sorry for the inconvenience.
This is not normal behavior.
We had a bug like that in previous versions of the plugin (prior to 2.5), but that should've been resolved.
If you'd like, we can remote in and debug the plugin to see what's going on?
Please provide me a temporary WP-admin login for your site where this happens, and FTP access credentials, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here because this ticket is private and nobody can see it except us.
Code is lost every time the Plugin Updates and I have to manually enter it again.
That is not helping.
Hello George
Thank you for your purchase, and sorry for the inconvenience.
This is not normal behavior.
We had a bug like that in previous versions of the plugin (prior to 2.5), but that should've been resolved.
If you'd like, we can remote in and debug the plugin to see what's going on?
Please provide me a temporary WP-admin login for your site where this happens, and FTP access credentials, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here because this ticket is private and nobody can see it except us.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi George
I forwarded your credentials to one of our developers, and hopefully they'll be able to see what's going on.
Sorry for the late response.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables