We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi
I am setting up Amelia for the very first time. My product is 25 minute consultation. I would like to have time blocks of 25 minutes and a rest peroid of 5 mins between sessions. I don't see a way of setting that up. Could you help?
D
Hello Donal
Thank you for your purchase.
To set a 5-minute buffer time, you need to go to Amelia's General settings, and reduce the Default Time Slot step to 5 minutes. You can also enable "Use Service Duration for Booking a Time Slot" so your customers don't see available time slots on front end like this:
09:00 - 09:30, 09:05 - 09:35, 09:10 - 09:40, and so on
After that, you can create a Service which will last 25 minutes, with 5 minute buffer time after the service.
Kind Regards,
Aleksandar Vuković
[email protected]
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