One of my employees has appointments scheduled in Amelia. AFTER the appointments were scheduled, I added Google Calendar sync to the employee profile. I had expected to see all the scheduled appointments populate the employee's Google Calendar, but they do not.
I tried to edit & save an existing appointment, but that did not force Amelia to sync to the Google Calendar. I also tried to cancel and re-approve an existing appointment, but also did not force Amelia to sync to the employee's Google Calendar. I tried to sign out and re-sign back into the employee's Google Calendar sync, but that did not have any effect. To test the connectivity, I created a new appointment - that appointment did appear on the Google Calendar, so I think the Google Calendar sync is working, at least for appointments that are created after the Google Calendar sync is added.
Questions:
* Why doesn't Amelia sync all existing events on the employee's Google Calendar?
* Is there a way to force Amelia to re-sync an employee's Google Calendar?
Google synchronization works for all new appointments that booked after the sync is done, after the employees are connected to their Google calendars. Unfortunately, it can't add to Google the appointments from Amelia that were booked before the sync was done.
There isn't a way to force the old appointments to Google at the moment, but I will forward this to the development team so they can check it out, if there is some way of adding old appointments to Google after the sync is done.
I will get back to you as soon as I get some feedback from them.
One of my employees has appointments scheduled in Amelia. AFTER the appointments were scheduled, I added Google Calendar sync to the employee profile. I had expected to see all the scheduled appointments populate the employee's Google Calendar, but they do not.
I tried to edit & save an existing appointment, but that did not force Amelia to sync to the Google Calendar. I also tried to cancel and re-approve an existing appointment, but also did not force Amelia to sync to the employee's Google Calendar. I tried to sign out and re-sign back into the employee's Google Calendar sync, but that did not have any effect. To test the connectivity, I created a new appointment - that appointment did appear on the Google Calendar, so I think the Google Calendar sync is working, at least for appointments that are created after the Google Calendar sync is added.
Questions:
* Why doesn't Amelia sync all existing events on the employee's Google Calendar?
* Is there a way to force Amelia to re-sync an employee's Google Calendar?
Thanks,
Warren
Hello Warren,
Google synchronization works for all new appointments that booked after the sync is done, after the employees are connected to their Google calendars. Unfortunately, it can't add to Google the appointments from Amelia that were booked before the sync was done.
There isn't a way to force the old appointments to Google at the moment, but I will forward this to the development team so they can check it out, if there is some way of adding old appointments to Google after the sync is done.
I will get back to you as soon as I get some feedback from them.