We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
One of my employees has appointments scheduled in Amelia. AFTER the appointments were scheduled, I added Google Calendar sync to the employee profile. I had expected to see all the scheduled appointments populate the employee's Google Calendar, but they do not.
I tried to edit & save an existing appointment, but that did not force Amelia to sync to the Google Calendar. I also tried to cancel and re-approve an existing appointment, but also did not force Amelia to sync to the employee's Google Calendar. I tried to sign out and re-sign back into the employee's Google Calendar sync, but that did not have any effect. To test the connectivity, I created a new appointment - that appointment did appear on the Google Calendar, so I think the Google Calendar sync is working, at least for appointments that are created after the Google Calendar sync is added.
Questions:
* Why doesn't Amelia sync all existing events on the employee's Google Calendar?
* Is there a way to force Amelia to re-sync an employee's Google Calendar?
Thanks,
Warren
Hello Warren,
Google synchronization works for all new appointments that booked after the sync is done, after the employees are connected to their Google calendars. Unfortunately, it can't add to Google the appointments from Amelia that were booked before the sync was done.
There isn't a way to force the old appointments to Google at the moment, but I will forward this to the development team so they can check it out, if there is some way of adding old appointments to Google after the sync is done.
I will get back to you as soon as I get some feedback from them.