We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2442578
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Comments

  • Semirechenskii Ivan started the conversation
    June 16, 2020 at 5:22pm

    Hi!

    Thank you for response. Before go pro I like to be sure that Amelia will works for me but light free version showing blank screen (attached screenshoot) after installation. Installation was ok but all menu items at dashboard show blank page (please see attached file)


    PHP 7, WP latest  

  • [deleted] replied
    June 17, 2020 at 7:49am

    Hi Semirechenskii Ivan,

    Thank you for your inquiry.

    Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.

    Best regards.

  • Semirechenskii Ivan replied
    June 17, 2020 at 10:23pm

    Hi Isidore, unfortunately the web site setup locally on localhost.  What next?

  • Semirechenskii Ivan replied
    June 17, 2020 at 10:31pm

    Got it! Conflict with eRoom - Zoom Meetings & Webinar plugin. 

  • [deleted] replied
    June 18, 2020 at 11:14am

    Hi Ivan,

    Glad to hear that, and thank you for sending us the name of the plugin so we can save it and if we get a chance investigate later.

    Best regards.