Hi there, I'm wondering if the %service_duration% email placeholder takes the 'Extras' into account? For example, if a client books an appointment which is one hour long, and adds one extra hour as an 'extra', will this placeholder account for it and have the duration as 2 hours? TIA.
Thanks for your answer. I'm wondering is there any placeholder that I can use in my notification emails to show that extra time was purchased, such as total amount spent? Also, if I put in the Extras placeholders, but they have not purchased an extra, will that just show as the placeholder itself in the email for e.g as %service_extra_1_name% ? That would look awful. Thanks, Noelle.
You would need to add the Extras placeholders in order to get these information in the email notifications. There is the Extra price placeholder which would specify the price of the placeholder chosen, but there isn't a placeholder for price of service+extra (appointment price). If you put the extras placeholders to the notifications they will show information about the extra if customers choose it in the booking process and if they don't this placeholder will just be an empty space in the email notification, they won't get the placeholder in the emails.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help.
Hi there, I'm wondering if the %service_duration% email placeholder takes the 'Extras' into account? For example, if a client books an appointment which is one hour long, and adds one extra hour as an 'extra', will this placeholder account for it and have the duration as 2 hours? TIA.
HI Noelle,
Thank you for your purchase.
Sorry to disappoint you but at the moment there is no placeholder that will sum service and extra duration in the notifications.
I forwarded your suggestion to our team so we can include for example%appointment_duration% (service duration + extra duration) in our future updates.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
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Thanks for your answer. I'm wondering is there any placeholder that I can use in my notification emails to show that extra time was purchased, such as total amount spent? Also, if I put in the Extras placeholders, but they have not purchased an extra, will that just show as the placeholder itself in the email for e.g as %service_extra_1_name% ? That would look awful. Thanks, Noelle.
You are welcome, Noelle.
You would need to add the Extras placeholders in order to get these information in the email notifications. There is the Extra price placeholder which would specify the price of the placeholder chosen, but there isn't a placeholder for price of service+extra (appointment price). If you put the extras placeholders to the notifications they will show information about the extra if customers choose it in the booking process and if they don't this placeholder will just be an empty space in the email notification, they won't get the placeholder in the emails.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help.