We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Dear Team,
for my projects, that are booking platforms for multiple stores (not branches of the same store), it is crucial to be able to restrict amelia managers from content, that is part of an other location.
e.g. Store A and Store B are not part of the same business, they are competitors.
As I understand of now, If the manager of Store A goes to his calender to manage all employees of his store, he is able to switch the filter to an other location and hence is able to view/write everything of his competitor!
Even the fact, that he can view other locations is already not complient with EU GDPR, which makes Amelia obsolet for my purposes.
I would recommend to add a capability to the role management e.g. "amelia_read_others_location" , to prohibit Managers to see other locations' content.
Even if Store A and B were part of the same business, you might want to have this option.
So far I was realy impressed with Amelia, but I cancelled my subscription because of this issue. I would gladly purchase it again if your support can find a solution for this asap (It delays the launch of my projects).
Sincere regards
Hello Michael
Sorry to hear you cancelled your subscription.
Unfortunately, Amelia is not designed to handle multiple companies in a single-site installation. That's why it only has one Company's details available in settings:
You could install it on a multi-site, so every subsite is a separate installation, managed by their managers and admins.
I will forward the idea to our development team, but sincerely - I don't believe what you're looking for to achieve will ever be possible with Amelia.
You can install the User Role Editor plugin, and with it modify the Amelia Manager user role, as a workaround.
Kind Regards,
Aleksandar Vuković
[email protected]
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