We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2441500
Woocommerce and Appointment Status
Closed

Comments

  •  1
    Stelios Ignatiadis started the conversation
    June 15, 2020 at 9:06pm

    Hello

    I would like to ask you if it is possible to set the initial appointment status, depending on the payment method the client selected on woocommerce checkout.

    To be more specific:

    If someone pays via paypal or credit card, set the Status to Approved.

    If someone selects the Direct Bank Transfer, set the Appointment Status to Pending (until I confirm the payment and approve it manually). 


    thank you

  •   Stelios Ignatiadis replied privately
  • [deleted] replied
    June 16, 2020 at 11:32am

    Hello Stelios Ignatiadis,

    Thank you for your purchase. 

    Unfortunately, there isn't a possibility to have the payment status in Amelia depending on the payment option in WooCommerce, and the payment status in Amelia is set to Paid for each WooCommerce payment method, when the booking is done. We have this in our to-do list so it will be considered for modification in the future. But for now we can't say if and when it will be modified and how. 

    If you have any further questions feel free to ask.

  •  1
    Stelios Ignatiadis replied
    June 16, 2020 at 1:10pm

    Thank you for your reply

    I hope more people will ask for this feature so you will make it a priority :)


  • [deleted] replied
    June 16, 2020 at 2:43pm

    You are welcome! 

    If it gets more requested in the future it will definitely go up in our listsmile.png 

    If you have any other questions or issues feel free to open a new ticket and we will gladly help.