As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Hi,
I am trying to recharge my SMS account to enable SMS notifications to be sent. However there seems to be a problem with the recharge button, in which after you select the amount it looks as though it is processing however nothing happens. I have also tried logging in with another account to check that but it is still not available. Can someone please look in to this as I need to activate this urgently.
Many thanks,
Deborah
Hi Deborah,
Can you please confirm that you have installed version 2.7?
hi Milos,
Where can I find out which version I have?
In the WP updates there isn’t one available for Amelia, so I am assuming it is the most up to date?
Hi Deborah,
The newest plugin version is 2.7. You need to have to installed version 2.7. in order to recharge SMS balance, because we have changed the payment provider for recharging balance.