We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
When creating an employee the "Wordpress User" form field will not list current Wordpress users, it only allows me to "create new" which I don't want.
Any advice?
Hi Robert Belland,
Thank you for the purchase.
Can you please confirm that you are an user with Amelia Employee user role?
In the Wordpress User dropdown will be listed only users with Amelia Employee user role. Probably you are logged in as an Administrator and because of that you can't see the current user.