We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2438299
Recurrent classes "continue" button hidden
Closed

Comments

  • Abigail started the conversation
    June 12, 2020 at 2:34pm

    Hi Amelia team, 


    I love your new feature and I'm sure it's going to make a lot of my students super happy!

    I'm having an issue however : when I place the booking shortcode on a page, once a person clicks on "Repeat appointment" and "Continue", they are redirected to a screen where they can choose the frequency of recurrent classes (see attachment). On this screen the "Continue" button is hidden, when I inspected it it seems as if the form was shifting to the left and bottom of the frame. This makes it impossible for someone to actually book a class.

    I found it's due to the fact that I want to use a page builder (Thrive Architect) to integrate the booking form on specific student pages. Hopefully you can help me, perhaps some css could help me to get it back on the visible part of the page.

    Thanks and regards, 

    Abigail


  • [deleted] replied
    June 15, 2020 at 9:51am

    Hello Abigail, 

    Apologies for replying late, we are not working on weekends. 

    We are glad to see you like the new version of Ameliasmile.png

    Yes, the page builder is changing all of the div/s on the page and this is why the buttons are not there anymore (they are outside of the box content). Please add this custom CSS :

    .amelia-booking div {
    -webkit-box-sizing: border-box !important;
    box-sizing: border-box !important;
}

    and let me know if it fixed the issue!


  • Abigail replied
    June 15, 2020 at 10:32am

    Hello Marija, 


    Thank you for the prompt reply, I just tried it and the button now appears!

    Thank you so much for taking the time with this, do have a good week :)

  • [deleted] replied
    June 15, 2020 at 3:16pm

    You are welcome, Abigail! 

    Glad to see it works well. 

    Thank you, have a good one as wellsmile.png 

    If you have any other questions or concerns feel free to open a new ticket and we will gladly help.