As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Why doesn't Amelia do auto plugin updates?
Hi Bill McLester,
Thank you for the purchase.
Did you activate the plugin on the settings page under Activation settings?
I have the same issue. I have activated the plugin, but see that I am still on version 2.4. Please advise. :)
Yes I did. No auto update
Hi Bill McLester,
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Hi Vanessa,
Can you please open a separate ticket and one of the support managers will help you resolve the issue?