We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2436725
Zoom integrations
Closed

Comments

  •  1
    Noelle Leahy started the conversation
    June 11, 2020 at 12:10pm

    Hi there, Is it possible to integrate different Zoom accounts for different employees, since they will need to have their own Zoom accounts in order to have consultatons simultaneously? Thanks.

  • [deleted] replied
    June 12, 2020 at 9:57am

    Helllo Noelle, 

    Only one Zoom account can be connected to Amelia with its current built-in features, unfortunately. There isn't a possibility to connect employees to different accounts in Zoom, you can only connect them to different Zoom users in one Zoom account. I will add this as a feature request to our list so it can be considered for implementation in the future.

    If you have any further questions feel free to ask.

  •  1
    Noelle Leahy replied
    June 12, 2020 at 11:51am

    Thank you. Can those Zoom users host meetings simultaneously within one Zoom account?

  • [deleted] replied
    June 12, 2020 at 4:49pm

    You are welcome, Noelle. 

    You would need to check this out in your Zoom account, if more users can host meetings at the same time. You can check if you can find some answer about this here https://support.zoom.us/hc/en-us/articles/206330935-Enabling-and-adding-a-co-host

    If you have any other questions or concerns feel free to open a new ticket and we will gladly help.