We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello. I can see a very swift and impressive response to Public tickets but the Private one I submitted almost a day ago has had no response - 2434487 - I would appreciate if someone could please take a look?
Received a quick response, thanks.
Hello Mat,
Glad to see you received a response! Thank you for letting us know.
It isn't the case that we are responding differently for private and public tickets. We don't look if it is a private or a public ticket when responding (only when we ask for WP admin login so we point out to the users if it is a public ticket to reply privately), we answer them one by one in the order we get them. But the tickets are assigned to us, support agents, when they are opened, so it can happen that some support agents has more tickets than the others at some time so the responses can slightly differ. We have a time limit of 3-5 days for tickets response, but we respond to most of them in 24 h on working days. Please be patient, we are trying to respond to all of the tickets in a timely manner. Thank you for understanding!
If you have any other questions or concerns feel free to open a new ticket and we will gladly help.