Hello Jack

Thank you for your purchase.

If you have only one service and one employee, your customers would only see the calendar with available dates and times.

The plugin requires you to create a category, in which you have to create a service. You need to create them, but it won't affect your front-end.

Hi again Jack

If you booked an appointment while still logged into WordPress, your admin account now has the data you entered in the form associated to the user ID. Also, as an admin - you are not able to change that data.

If you wish your customers to be able to change the data in the form, you should disable the slider in Amelia Settings/Roles/Customer:

Issue with email notifications could be caused by several reasons:

1. Your hosting provider is blocking all 3rd party settings, and only allowing their SMTP (or other) settings. 

2. Your website has PHP version less than 7 

3. The credentials are not correct 

4. There's something else blocking the notifications from being sent.

Please check these points, and let me know if you were able to resolve the issue. If you're not able to resolve the issue, please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here because this ticket is private and nobody can see it except us.

Hi again Jack

I'm glad to hear the new PHP version fixed the issue.

What you see there is a cron that needs to be added to your server (or use just https://expandyourbrandintensive.com/wp-admin/admin-ajax.php?action=wpamelia_api&call=/notifications/scheduled/send in the WP Crontrol plugin) in order to run scheduled notifications.

cron is a Linux utility which schedules a command or script on your server to run automatically at a specified time and date. A cron job is the scheduled task itself. Cron jobs can be very useful to automate repetitive tasks like in our plugin for notifications.

So, if you need to send out reminder, follow up or birthday greeting notifications you will need to use them. My advice would be to go with the WP Crontrol plugin, and you can see how you can use it in our FAQ.

Hello Jack

Yeah, for scheduled notifications everyone needs to configure cron.

When using WP Crontrol, you should do what exactly what it says in our FAQ, and I'm not sure I can simplify it any further.

When you access Cron Events, you click on Create new PHP event, and add this:

file_get_contents("https://expandyourbrandintensive.com/wp-admin/admin-ajax.php?action=wpamelia_api&call=/notifications/scheduled/send");

Name the cron ("Amelia cron" for example);

Set up the next run below it to be a minute or two in the future;

Set up recurrence to once a day.

That's it. Just save it, and in the scheduled notifications in Amelia choose when they will be sent (there's a hour selection in the top right when you access scheduled notification template).

Hi again Jack

You set the next run to be a few minutes in the future, just so the cron runs once, and it is created. Then, you can choose to run it once a day, or every 5 minutes - doesn't really matter, since once the cron runs at a given time it checks if there are any emails that were supposed to be sent. If there are - it sends them, if there are none - it doesn't, and that's it.

We don't have any reminders for the day of appointment/event, only a day before.

Hi Jack

I agree with you, but unfortunately there's no way to delete tickets. I will close it, and if you need any further assistance please open a new one.