We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2434369
Email Notifications
Closed

Comments

  •  1
    Aaron started the conversation
    June 9, 2020 at 4:15pm

    The automatic email notifications for clients booking online has stopped working. Please advise as to how we can fix this.


    Thank you!

    Aaron Dahl

  • [deleted] replied
    June 10, 2020 at 9:06am

    Hello Aaron, 

    Could you please tell me have you changed anything in Amelia or on your website before the email notifications stopped working?

    If you haven't and they just stopped working, please check with your hosting provider if they have maybe changed some configuration on the server for sending emails/SMTP. 


  •  1
    Aaron replied
    June 10, 2020 at 2:02pm

    Hi Marija

    I don't believe I made any changed from the time the email notifications stopped being sent. The only difference I can think of is that our volume was very high as we just opened the system Monday at 3 pm and the volume has been very high. Could that be an issue?

  • [deleted] replied
    June 10, 2020 at 2:55pm

    Hello Aaron,

    If you haven't added maybe a plugin for this purpose - sending email - on your website, then please check this out with the hosting, maybe they have changed something on the server and some different configuration now for this is needed . The volume can't affect Amelia's notifications, but they all go through your server, so if there is some issue there they won't be sent.